YES! WE CALCULATE YOUR SHIPPING RATE BASED ON THE COUNTRY YOU'D LIKE YOUR ORDER SHIPPED TO. TO PLACE AN INTERNATIONAL ORDER, PLEASE EMAIL US (HELP@ALWAYSBIY.COM) WITH YOUR MAILING ADDRESS + COUNTRY AND WE WILL UPDATE OUR SITE WITH THE CORRECT SHIPPING FEE FOR YOU.
WHAT IS YOUR RETURN POLICY?
ALL SALES ARE FINAL. WE MAY BE ABLE TO ACCOMMODATE A SIZE EXCHANGE, ONLY IF WE HAVE THE NEXT AVAILABLE SIZE ON HAND. WE KEEP LIMITED SOCK AND SELL THROUGH MOST INVENTORY IMMEDIATELY. PLEASE READ SIZE DESCRIPTIONS LISTED IN PRODUCT DETAILS. FOR ANY QUESTIONS ABOUT YOUR ORDER PLEASE EMAIL US: HELP@ALWAYSBIY.COM
IF WE CAN FIX IT, WE WILL MAKE IT HAPPEN.
WHEN WILL I RECIEVE MY PRE-ORDER?
PRE-ORDER PRODUCTS TYPICALLY SHIP WITHIN 3-5 WEEKS. WE DO OUR BEST TO KEEP YOU UPDATED WITH EMAILS AND STORY POSTS ON IG. IF YOU HAVE A QUESTION ABOUT YOUR PRE-ORDER, PLEASE EMAIL US: HELP@ALWAYSBIY.COM
HOW OFTEN DO YOU RESTOCK?
LIMITED COLLECTIONS ARE HIGHLY UNLIKELY TO RESTOCK, EVER (BIRDS OF A FEATHER COLLECTION, 6 DEGREES OF SEPARATION COLLECTION). TURNING ON POST NOTIFICATIONS FOR OUR INSTAGRAM (@ALWAYSBIY) AND SUBSCRIBING TO OUR EMAIL LIST WILL GET YOU THE LATEST NEWS ON NEW COLLECTIONS & PRODUCT AVAILABILITY!
WHERE IS MY PRODUCT COMING FROM?
EACH PRODUCT IS MANUFACTURED BETWEEN PORTLAND AND LOS ANGELES. WE WORK WITH A NUMBER OF SMALL BUSINESSES AND FACTORIES TO CREATE THE HIGHEST QUALITY CUT AND SEW GARMENTS + GRAPHICS ON OUR PRODUCT. WE CHOOSE TO WORK WITH ARTISTS AND CREATIVES WHO ARE AS PASSIONATE AS WE ARE ABOUT OUR PRODUCTS. WHEN YOU SUPPORT BIY, YOU ARE ALSO SUPPORTING FAMILY OWNED/BLACK OWNED/MINORITY OWNED AND OPERATED FACTORIES AND SMALL BUSINESS!
HOW SHOULD I WASH MY PRODUCTS?
IN ORDER TO PRESERVE THE QUALITY, COLOR, AND VIBRANCE OF YOUR GARMENTS, WE RECOMMEND WASHING IN COOL/COLD WATER & AIR DRYING IF POSSIBLE. PLEASE EMAIL US IF YOU HAVE QUESTIONS SPECIFIC TO YOUR PRODUCT.